Can't help reconnect and my account

Paid my fiance's mom dstv account on 7 of June 2019 the account number is right it's only the reference number was put in wrong, every time I get it reconnect I get charged reconnection fee, from July evey week so far they have put off the dstv and every time I've have to phone them to reconnect the thing with reconnection fees. This week they have put the dstv off twice, today again the 18th of July 2019, I phoned dstv at 17:00 this afternoon to reconnect the dam thing was told could not help I need to go to my nearst dstv agent to sort out the problem and the account. The account department can't help me neither can one of the telephone consultants. My account so far stand now at R600 and my pre-paid cell phone bill is at R 1200 witch cost me not dstv and won't even be refund by them.