Cant help because of our Systems

I called in to suspend my Moms DSTV as she moved and at the new premises she was told that she has to purchase her own dish.<br> She moved on the 29th Nov.<br> So I called in and was told by Stella t Gumede that she cannot assist with the refund nor Suspend the account and that I need to call back on the 28th December.<br> I advised her that I will be overseas then and is it not possible to make a note now on the account or suspend the account now.<br> Cant due to systems.Surely a Company like DSTV should have better systems and I who works for a Financial Service Institution and I cannot believe this kind of service.SHOCKING