Cant find my payment on your system, so you cut me off!!!

Paid them 30.6.23 (like I have for more than 10 years... cut my services a week later due to non payment... bank sent them pop, not happy, I sent another/different pop -still not happy - up till today they have not communicated about where the money is -"they cant find it "- "the computer allocates the payments" etc etc... asked for a supervisor - no different answers.. system reconnected 21.7.23 was advised to call on 31 July to obtain the new amount I must pay - email sent no reply, email again no reply and again.... yesterday -cut off again... called & emailed today - no reply!! went to the offices today at N1 City-told to take a no & wait for at least 2 hrs in a q -because of the taxi strike they are short staffed- my query is more than a month old !!! asked for a manager - still stand in a 2 hr q and ask the consultant to call a manger !!!!! Really !!!! take the money/cant find it /cut me off/reconnect/don't reply to emails & then cut me off again!!!! your service is non existent - heard one of your consultants tell a customer he must bring in his dead father to sign a cancellation form!!!!! OMW....REALLY!!!!!