Can't even get your package cancelled!!! Very Incompenent!

I wanted to move over to the streaming package and contact DSTV support to get this done; so they then tell me that I need to cancel my package first then I can move over to the streaming only service, so I said ok let do it.....so that was in January already, then they said end of Feb it will be cancelled and I can then apply for the streaming only package! Guess what; it is now March the 23rd my package was billed as per normal and DSTV support can't assist me as all!!! I have contacted them numerous times and got references and they will get back to me within 72 hours blah blah....nothing!! They are very *********** and due to this I just want to cancel outright and get my monies refunded for this month....no streaming package at all, want nothing todo with a company that treats their subscribers like this! Terrible!