gH
gerard H
1 reviews | Active since Mar 2009
25 Nov 2019, 01:03
Can't downgrade package
I contacted the call centre on 22 November to schedule a package downgrade and she said it was done. I must pay R273.48 which I did. Its now passed midnight on 24 November the new billing month and has not been downgraded. What a pity I payed I would just let it be cancelled automatically.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 07:40 Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Nov 2019, 07:40
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
gH
gerard H's updateReviewer Update
25 Nov 2019, 15:35when your agent downgraded me the package was inactive meaning I could not watch any channels. I had to waste more time to contact your call centre and ask that it be activated. This is not going to happen again.
gH
gerard H's update25 Nov 2019, 15:35
Reviewer Update
when your agent downgraded me the package was inactive meaning I could not watch any channels. I had to waste more time to contact your call centre and ask that it be activated. This is not going to happen again.