Cant deal with ignorance of multichoice staff.

I called intoultichoice on the 2 March asking to change my payment date to the 20 March as our payroll dates have changed. the gent who assisted me confirmed all is good and well and advised me i would pay a penalty fee giving me a total of R 680 due by the 20 March. low and behold wen i got home today my account was suspended. after the gent advising me that it wouldnt be suspended. i call into the contact centre and they tell me i need to pay a pro rata fee of R305.. i then asked yo speak to the team leader on duty and got so much attitude from him telling me if i was willing to pay the penalty fee the 4 march why cant i pay it now. hence me telling him the reason i changed the date in the first place.. i literally need to call multichoice ince a week for troubleshooting and signal issues. im very upset that i was promised my account would not be suspended and then still dealing with ******** team leaders.