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Themba M

1 reviews | Active since Jun 2016

03 May 2020, 20:49

Can't change DSTV package

I tried to downgrade my DSTV package on 31 April on the app. I tried again several time since then between 1 & 3 May. phoned Multichoice. I keep getting a message saying tit's pending. And he balace reflected is incorrect. The subscription is from the first of every month, and therefore the package needs to have been changed on 1 May.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2020, 21:00
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2020, 21:26
Official
Hi Themba, 

We apologise for the inconvenience caused to you. 

We have gone through your account and noticed that a scheduled downgrade was done on the 30th of April. We have asked our support team to downgrade the account to DStv Compact Plus as it was done on self-service.

Regards
The DStv Hellopeter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2020, 21:27
Official
Hi Themba,

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards
The DStv Hellopeter Team

Best regards,