BP
Ben P
1 reviews | Active since Mar 2009
30 Mar 2020, 15:20
Can't cancel DSTV!!!
You new automated WhatsApp, telephone service is shockingly bad. All I want to do is cancel my subscription with you. There is no option to do so on the self-service only the option to upgrade or downgrade. Your system goes in a circle. On WhatsApp when I say cancel DSTV it gives me following message "Ok, great! I'm getting your balance, so you can make a payment." This is infuriating!!!! I don't want to make a payment, I don't to pay you another cent. Please tell me how to cancel !!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 15:59Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 15:59
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 16:15Hi Ben,
Kindly note that account disconnection same as downgrades can only be done on a customer's payment date. Your payment date is on the 27th of every month, this means you can only disconnect the service on the 27th of April.
Regards
Kagiso
Kindly note that account disconnection same as downgrades can only be done on a customer's payment date. Your payment date is on the 27th of every month, this means you can only disconnect the service on the 27th of April.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 16:15
Official
Hi Ben,
Kindly note that account disconnection same as downgrades can only be done on a customer's payment date. Your payment date is on the 27th of every month, this means you can only disconnect the service on the 27th of April.
Regards
Kagiso
Kindly note that account disconnection same as downgrades can only be done on a customer's payment date. Your payment date is on the 27th of every month, this means you can only disconnect the service on the 27th of April.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 16:16Hi Ben,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 16:16
Official
Hi Ben,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,