Cannot use PVR on pensioner package/commercial ?

My parents live in a retirement village, in Durban. The are all on a commercial package which gives them a limited bouquet of channels. This is all ok, but they cannot use their PVR for recording and pausing. I sent the enquiry to Multichoice on 19 Nov 2015. got back an automated reply <br> Enquiry Reference Number:*** to say \this function is not available under commercial". <br> <br> I would like someone to contact me to \""work this out\"". There must be a way for this retirement village to be able to use their PVR's - this is the modern world - they used to use PVR's and now cannot. They are happy to pay the R80 per month to use the PVR. <br> Please guys"