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gerard H

1 reviews | Active since Mar 2009

22 Jul 2016, 09:54

Cannot upgrade to premium

<p>I want to upgrade this month to premium and pay the for the remaining days in my billing cycle which ends on 23 July. However I was told that this is impossible unless I pay for the whole of next month as well. If I can't pay for the remaining 2 days and then decide if I want to remain on premium next month and pay seperately I will not upgrade, in fact I will downgrade. ******* service</p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Jul 2016, 11:07
Official

Dear Gerard

We acknowledge your enquiry. We are looking into it, feedback will provided as soon as possible.

Regards

Multichoice Team

Best regards,

gH
gerard H's update23 Jul 2016, 13:22
Reviewer Update

I cannot upgrade online anyway. The account given is wrong, and there are no devices allocated to my profile. Bad service alround

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jul 2016, 13:34
Official

Dear Gerard

We tried to contact you today but could not reach you.

Kindly accept our apology for the delayed response.

According to our records, you're now subscribed to the DStv Premium package and the account is paid.

For your online profile, please confirm the email address used to access your DStv online account, decoder number and smartcard number.

We are committed to assisting you.

Kind regards

Dinah

Best regards,

gH
gerard H's update04 Aug 2016, 13:41
Reviewer Update

My smartcard number is *** DSD 990 and email address is ***

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2016, 06:56
Official

Dear Gerhard

Thank you for your response.

Your smartcard number and email address have been linked.

Please do log on the website for self service and let us know should you require any further assistance.

Kind regards

Dinah

Best regards,