gH
gerard H
1 reviews | Active since Mar 2009
11 May 2015, 17:00
Cannot upgrade on website
I was told by your agent to use the website to upgrade packages which I did. I managed to turn off my Select service, no more channels available. I then tried to switch on Premium for half an hour and nothing happened. So I missed the program I wanted to watch. I had to phone in which took another 10 minutes and the cost of a call. You still owe me a credit for the last complaint. Useless service.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 May 2015, 11:12Hello gerardhs,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment of R250 received on the 9 May 2015 and that your service has been successfully been upgraded to the DStv Premium Package as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment of R250 received on the 9 May 2015 and that your service has been successfully been upgraded to the DStv Premium Package as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 May 2015, 11:12
Official
Hello gerardhs,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment of R250 received on the 9 May 2015 and that your service has been successfully been upgraded to the DStv Premium Package as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment of R250 received on the 9 May 2015 and that your service has been successfully been upgraded to the DStv Premium Package as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,