dP
didi P
1 reviews | Active since Aug 2015
16 Aug 2015, 15:33
cannot upgrade my account without going to a bank
Called the call centre to upgrade my account, however I was advised that I first need to make a payment and go to a bank. This is such an inconvenience, my account is debited every month without any unpaids, now I have to first make a deposit of R66!!! I am currently on the line with the call centre for 30 minutes and still counting just to upgrade. Unacceptable service!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Aug 2015, 13:09Hello Didi Pather,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully downgraded to DStv Extra Package. The billing on your account explained and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully downgraded to DStv Extra Package. The billing on your account explained and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
DStv (MultiChoice)'s reply23 Aug 2015, 13:09
Official
Hello Didi Pather,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully downgraded to DStv Extra Package. The billing on your account explained and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service was successfully downgraded to DStv Extra Package. The billing on your account explained and adjusted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert