gH
gerard H
1 reviews | Active since Mar 2009
30 Jul 2017, 22:03
Cannot upgrade and then E45 error
<p>I contacted your call centre to upgrade to premium. I was told that the E16 error would take 'a while' to clear as many signals were being transmitted. I must just wait and phone back if there was no picture after an hour or so. I would have to reboot. I have never had this problem up to now as the upgrade has been immediate in the past. I then called again and another agent successfully upgraded while I spoke. A day later at 16h15 the program I was watching was interrupted with E45 error. This error lasted for half an hour and I missed my FaithTV sermon which is not repeated. Other people had the same error. This is unacceptable and I demand a days credit for not being able to watch. Its not worth having the premium package.</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
31 Jul 2017, 08:05Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2017, 08:05
Official
Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jul 2017, 10:23Dear Gerard
Thank you for bringing the query to our attention.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried contacting you at 10h22 to no avail.
Kindly note we that we have credited your account with the 2days subscription(R50.90) for the DStv Premium package.
Please accept our apologies for the inconvenience you may have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply31 Jul 2017, 10:23
Official
Dear Gerard
Thank you for bringing the query to our attention.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried contacting you at 10h22 to no avail.
Kindly note we that we have credited your account with the 2days subscription(R50.90) for the DStv Premium package.
Please accept our apologies for the inconvenience you may have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
gH
gerard H's updateReviewer Update
07 Aug 2017, 14:33Thankyou for your assistance. Please note that I still use the Select 2 package and would appreciate it if you would put that option on my package list website.
gH
gerard H's update07 Aug 2017, 14:33
Reviewer Update
Thankyou for your assistance. Please note that I still use the Select 2 package and would appreciate it if you would put that option on my package list website.