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gerard H
1 reviews | Active since Mar 2009
07 Sept 2018, 22:58
Cannot upgrade again
I tried to upgrade my package to premium using the website. The change was not scheduled and now it says No Principal Package found. Please let me know if I am not allowed to upgrade (again). I was told I have to pay R307.10 What a ******* system.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Sept 2018, 08:11Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Sept 2018, 08:11
Official
Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Sept 2018, 13:23Good Day Gerard
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they will not be using the service for the upcoming month.
Please be advised that your service is active on the DStv Premium Package as requested.
You may request service downgrade to DStv Select package on the 24 September 2018 as your payment date is the 24th of every month. Please be advice that should your service remain active on the DStv Premium Package for three month you will not be able to downgrade to the DStv Select Package.
Please accept our apologies for any inconvenience you have experienced in this regard
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply08 Sept 2018, 13:23
Official
Good Day Gerard
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they will not be using the service for the upcoming month.
Please be advised that your service is active on the DStv Premium Package as requested.
You may request service downgrade to DStv Select package on the 24 September 2018 as your payment date is the 24th of every month. Please be advice that should your service remain active on the DStv Premium Package for three month you will not be able to downgrade to the DStv Select Package.
Please accept our apologies for any inconvenience you have experienced in this regard
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,