MS
Muchelle S
1 reviews | Active since Aug 2015
05 Aug 2015, 12:03
Cannot Swap Decoder for Insurance Claim
Battle to swap my DSTV Decoder since 14 July 2015. Every time the Branch in Wonder Park Mall, Pretoria North is OFF LINE. Its now 4 WEEKS!!! Multichoice Insurance Department say they cannot do anything if the Branch is offline. This is unacceptable. Why cant they send me a decoder via courier and pick up the old one?????
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Aug 2015, 10:41Hello Grumpy 01,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We have escalated your complaint to our agency management team to assist in this regard, feedback will be provided when we receive information from them on how urgently we can resolve your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We have escalated your complaint to our agency management team to assist in this regard, feedback will be provided when we receive information from them on how urgently we can resolve your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply10 Aug 2015, 10:41
Official
Hello Grumpy 01,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We have escalated your complaint to our agency management team to assist in this regard, feedback will be provided when we receive information from them on how urgently we can resolve your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We have escalated your complaint to our agency management team to assist in this regard, feedback will be provided when we receive information from them on how urgently we can resolve your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,