MG
Marcelo G
1 reviews | Active since Apr 2013
07 Feb 2016, 19:19
Cannot resolve error message e32-4
After phoning DSTV for the 5th time they still cannot resolve my problem on my secondary decoder, being a SD PVR connected to my Explora it keeps on giving me an E32-4 error<br> <br> Phone them up works for 10 minutes and voila same problem again, I honestly think this is their ploy to get rid of <br> the old decoders and force us to buy new ones. <br> <br> I have a huge problem with this as it will take me from 3 viewing environments to 2<br> <br> Very Very Dissapointed, If only there's and alternative to DSTV. (for Sport )<br> <br> Let's see if a rep from DSTV will phone me back.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 13:08Hello mozzza123,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to confirm if both decoders is working without any success.
Should the problem persist please advise us by return mail to *** and we will assist you accordingly.
You may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to confirm if both decoders is working without any success.
Should the problem persist please advise us by return mail to *** and we will assist you accordingly.
You may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Feb 2016, 13:08
Official
Hello mozzza123,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to confirm if both decoders is working without any success.
Should the problem persist please advise us by return mail to *** and we will assist you accordingly.
You may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to confirm if both decoders is working without any success.
Should the problem persist please advise us by return mail to *** and we will assist you accordingly.
You may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,