1 reviews | Active since Jun 2012
Cannot resolve a simple matter. Poor Service
We have had endless problems with our DSTV connection being blocked as they state that the subscription has not been paid, this despite us submitting the proof of payment for the amount, which was paid into their account with an immediate payment on 19/06/2024, the date that the payment was due.
We have made at least 12 calls to DSTV and nobody seems to be able to sort out the problem. They keep on saying they can see our proof of payment and they will escalate it to the finance department. But within the next day or two it’s down again. This week alone we have had to phone on Monday night, Tuesday night, Wednesday night and Thursday night! Today it is off again.
We have paid the money into the same account and in the same way as we have paid since the inception of the contract. Nothing has changed. We pay the account every single month between the 17th and the 19th. Due date being the 19th. We have had very limited service this month. We have spent hours trying to sort it out, but DSTV does not seem to be interested in assisting us. We sent an email yesterday again but have had no response from them.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
This is an update on the review I gave on 6 July 2024.
We received an email from Kehumile (DSTV) on 6 July 2024 saying, 'As per our telephone conversation, kindly note the payment has been escalated to the Finance Team to assist in allocating your payment. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard'
On 8 July, the DSTV was off again. After phone calls, it was put back on.
On 9 July we received an email addressed to a Mr M Mandimutsira, saying, ' We acknowledge your email and called you back , 14:45, 9 July 2024,to no avail. Your DStv account is active and we've also cleared all errors. Please check again and enjoy your viewing'.
We received no such call. We do not know who Mr M Mandimutsira is. This morning, 10 July, our DSTV is suspended again!!
The apology is useless if the problem is not fixed.
This is an update on the review I gave on 6 July 2024.
We received an email from Kehumile (DSTV) on 6 July 2024 saying, 'As per our telephone conversation, kindly note the payment has been escalated to the Finance Team to assist in allocating your payment. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard'
On 8 July, the DSTV was off again. After phone calls, it was put back on.
On 9 July we received an email addressed to a Mr M Mandimutsira, saying, ' We acknowledge your email and called you back , 14:45, 9 July 2024,to no avail. Your DStv account is active and we've also cleared all errors. Please check again and enjoy your viewing'.
We received no such call. We do not know who Mr M Mandimutsira is. This morning, 10 July, our DSTV is suspended again!!
The apology is useless if the problem is not fixed.