Cannot reconnect
I paid for my services, why can't I reconnect online like I used to. Apparently my smart card is inactive and there are no services to reconnect. What does that mean? Someone please sort this out ASAP
S/c no : ********** 4646
Dear Shanti Sentiwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Shanti Sentiwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Shanti,
Apologies for the delayed response.
We have noticed that you were assisted by our Call Center team and your services were reconnected.
We confirm that your account is paid until the 27th, next payment will be R364.61 due on the 28th December 2017.
Kindly note in future you are able to contact us on our social media platforms:
Twitter @DStv, Facebook and via the DStv Forum for any assistance with your account, we are available to assist from 7h00 to 23h00, Monday to Sunday.
We are here for you, please feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Lebogang
Best regards,
Dear Shanti,
Apologies for the delayed response.
We have noticed that you were assisted by our Call Center team and your services were reconnected.
We confirm that your account is paid until the 27th, next payment will be R364.61 due on the 28th December 2017.
Kindly note in future you are able to contact us on our social media platforms:
Twitter @DStv, Facebook and via the DStv Forum for any assistance with your account, we are available to assist from 7h00 to 23h00, Monday to Sunday.
We are here for you, please feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Lebogang
Best regards,