AT
Ansu T

1 reviews | Active since Nov 2012

24 Dec 2015, 22:31

Cannot put my account on hold

I have just been on the phone with the dstv call center, and we not put my account on hold tomorrow , to reconnect when I return from leave in January. The reason is I have paid for the whole month - so they can only disconnect on the 01st of January.<br> <br> I have been putting my account on hold and paying the reconnect fee when I return and reconnect for years.<br> If they charge for Dstv per day and I don't pay on a debit order, I do not see this as an issue.<br> <br> Please help.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Dec 2015, 14:48
Official
Hello maneshdududu,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,