EL
EMIEL L
1 reviews | Active since Jan 2016
31 Jan 2016, 20:20
Cannot link my smart card
I have now exhausted all avenues including live chat,they said there lines were down.My last complaint here I was told I would be personally contcted.<br> Smartcards already linked to other profile.<br> <br> I have changed service providers and presume my profile is linked to an old email which I do not have access to.<br> It has allowed me to register with new email etc. But I cannot link my smart card.<br> What must I do Please!!!<br> This is like trying to get hold of the president.Surely such a big company like multi choice can resolve my minor....NOT...Major issue or not...???????
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Replies (1)
DStv (MultiChoice)'s replyOfficial
09 Feb 2016, 15:43Hello Westbrooker,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
According to our records, you were advised to confirm the email address you would like to use for your online self-service. Please refer to your personal email address where you can respond with the required information.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
According to our records, you were advised to confirm the email address you would like to use for your online self-service. Please refer to your personal email address where you can respond with the required information.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply09 Feb 2016, 15:43
Official
Hello Westbrooker,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
According to our records, you were advised to confirm the email address you would like to use for your online self-service. Please refer to your personal email address where you can respond with the required information.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
According to our records, you were advised to confirm the email address you would like to use for your online self-service. Please refer to your personal email address where you can respond with the required information.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
Kind regards
Dinah
Best regards,