Cannot get to use BOX OFFICE

<p>I have been a customer of DSTV since I think about [April 1985], or a long long time. I have never missed a payment to them. Last year we had problems with our Decoder and when I took it in to swap it out on our Insurance, I was told they cannot give me an old model I would have to take the EXPLORA. I had installed at my own expense although I did not ask for the latest decoder. Since installation I have not been able to rent a BOX Office movie. I have tried without success to sort it out because each time my money gets whipped off to pay for a movie I do not receive. In Nov/Dec 2016 I made lots of phone calls to DSTV regarding my problem and various options were tried. Each time having to go through the same routine because I would get a different person. Go to Menu ........... to come up with the signal strength and quality whcich is 89% and 100%. Then they say they do not know but they can rent it for me if I start again and supply them with the code - still nothing. Every time I phoned back I got told the problem has been escalated and will be solved but be patient there is a turn around time. One jperson even told me that DSTV does updates constantly and at some stage the problem will be fixed. And even after all those problem escalations NOT ONE PERSON has got back to me or fixed the problem. I have even suggested that the problem may be with the EXPLORA decoder and not the system but this falls on deaf ears.</p> <p>So yesterday 16/05/2017, I dedided to try again and lo and behold the same thing. So I logged onto DSTV Self Help and engaged in a chat with a staff member - same old same old - can you check Menu ..... signal strength and quality. When suddenly 14:58 the conversation ended [maybe knock off time]. And still I have got nowhere. I copied the online chat so I have all the proof of that. And now what HOW DO WE SOLVE THIS PROBLEM? Or do I not matter after all I am only a LOYAL Customer, and I continue to be. Plenty more fools out there like me. Take my money and run but DSTV appears incapable of fixing this matter. Do not even try and speak to a person in Charge because you cannot. NOW WHAT</p>