Cannot get installation of Explora/Misleading sales pitch.

I have 'upgraded' my DSTV offering from a premium package using two dual view PVR decoders buy adding an Explora package at the advertised special of R899-00 pm. this was recomended to me on numerous occasions when my PVR needed attention/replacement and the replacement needed replacing. this seems now to be a ploy my Multicoice to get their subscribers to upgrade and/or enter into a 24 month contract. ( protecting their subscriber base from erosion from Netflix etc). Have been told that I needed to get installation done within a 3 week? period from receipt. In spite of various attempts to obtain installation , to no avail!! I now cannot even get through to service desk! I am also told that I will have to lose on of my PVR decoders when installing the explora. Seems to be a good amount of great service on the face of it, then skulduggery and misleading sales talk that comes out of the woodwork thereafter. Please cancel subscription and let investigate other options.