Cannot get a debit order right

<p>Since February last year, things have gone wrong on my account without explanation. I have been struggling for months to set things straight and to get a simple debit order on my account going. I was promised in December that a debit order was loaded and now my services has once again been disconnected.</p> <p> </p> <p>I am highly annoyed that something so simple seems to be above impossible to get right.</p> <p> </p> <p>And now that I want to use self service, I cannot even logon.</p>