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zM
zintle M

1 reviews | Active since Oct 2015

02 Jul 2018, 13:41

Cannot fix my ID to make payments

this is not the first time im calling trying to correct my ID. today i want to change my cell phone number so i can be able to pay my DSTV account and i am told i cannot because i verified the wrong ID number. im willing to send them a copy of my ID but due to hours i work, i cannot be able to go the the DSTV outlet which is far from where i am to change my ID. i am really angry because this is an inconvenience for me, my payments always increase because of late payments. i verify everything else that is correct besides 1 number of my ID that was punched in wrong on the system.

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2018, 07:13
Official

Dear Zintle

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv Hello Peter admin team

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Jul 2018, 12:49
Official

Good day Zinhle

I tried to contact you today but could not reach you.

Please accept my apology for your inconvenience.

Kindly send us your identity copy to *** for further assistance. The admin team will update your personal details on our records.

Thank you for taking the time and bring this matter to our attention.

Kind regards

Dinah

zM
zintle M's update06 Jul 2018, 13:07
Reviewer Update
hi Dinah i called again yesterday and they gave me that email address and i sent it yesterday already. i apologise, my phone was not on me at the time. when i tried calling back it said number dont exist. thank you for the reply and i wish this can be sorted out.
zM
zintle M's update26 Jul 2018, 10:22
Reviewer Update
i sent through what was expected of me. my ID copy as asked. i still have not recieved any feedback in fixing it. i called in today and spike to Sibusiso gaula, perfect agent. he can tell i was very frastrated and assisted me in a way which no 1 did . thank you Sibusiso, you have made a hopeless situation, hopefull. where no could help me, you went an extra mile. ..
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jul 2018, 14:57
Official

Good day Zintle

I tried once more to contact you but could not reach you.

Also, I apologised for the delayed response in this regard.

It is great to know that you have been assisted by Sibusiso.

Please do contact us if you require any further assistance.

Thank you for your invaluable support.

Kind regards

Dinah