AW
Angelo W
1 reviews | Active since Nov 2017
08 Nov 2017, 12:15
Cannot fix my account
This is the sixth consecutive month that I am contacting DSTV with regards to my account. My debit order has bounced in June but I settled the account a few days later. Ever since then they are debiting my account in excess of the installment amount and disconnecting my services after I have sent them all the proof of payments for six months now. Disappointing service as no one can resolve what should be a simple issue.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Nov 2017, 13:11Dear Angelo Williams
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Nov 2017, 13:11
Official
Dear Angelo Williams
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Nov 2017, 09:49Good day Angelo Williams
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your Billing concerns with our Price Lock department for urgent resolution
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply09 Nov 2017, 09:49
Official
Good day Angelo Williams
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your Billing concerns with our Price Lock department for urgent resolution
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,