cannot fix box office.3calls,3hours still not fixe

Cannot rent any movie as our sms fails each time. Phone multichoice. First lady didn't't really want to help. And just dropped the line while we were supposed to hold. Phone again. Second lady Tjenico didn't't see what the problem was until she also received a message on her side that states that the rental fails. She said we must give them 1 hour to fix the problem. I asked her twice if she is sure it will be fixed or must I phone again after 1 hour. No it will be working she rep****. Sure...after 1 and a half hours ,giving them a fair chance, I tried again and again all in vain. So I phone customer support again. Just to go over my whole story again. 37minutes later, we are back 2 square one. They do not know the problem and will send an email to box office as he can see that the previous lade, Tjenico send the email to the wrong people. Wow...can we please give them 1 hour. It's 3hours in total that nothing was fixed. I cannot believe that multichoice would put you at customet service if you are not trained to help with issues like these. Very disappointing experience. And trust me this is been like the 8th time we had this problem.