<p>We have recently moved from Kyalami to Benoni and the MNET decoder has been packed away for 2 months during the move. We have been paying the monthly subscription without fail during the time as we cannont suspend the service as Multi-choice are trying to push the satelite solution. </p> <p> </p> <p>I connect up the decoder and get a flashing E1 error (autorizaion error). Call the call centre and ask fro them to resend the authrorzation signal to get watching again. Nothing happens after a few ettempts. Ask if I can take the decoder to a local dealer for them to test it. Not tomentin that the decoer was replaced, with a referbished decoder at the randburg centre, not so long ago (at a cost)</p> <p> </p> <p>Call the call centre again t6he next day to try again. Get infiormaed that there was an issue with resolving teh E1 error and that teh technitions will attend to it. </p> <p> </p> <p>Takle the decoder to the local authorized distributor in Benoni, and they try to send the authrorization signal again, nothing happens. They want to charge me R460 to swap the decoder even though they cannot determine or provide an answer as to what the actual fault is.</p> <p> </p> <p>All other UHF channels work 100% correct through the decoder, so it is not a physical or electrical issue. </p> <p> </p> <p>What it seems like is that DSTV are really trying their hardest to get people to sign up for the premium packages at a huge cost.</p> <p> </p> <p>And please stop asking me if I want to change to and explorer every time I phone the call centre, if I want it, I will get it, but paying R900+ a month for reruns is not justified. If you had to allow a subscriber to select his bouquet, then you will make oodles of money. </p>
Dear Alan
Thank you for making us aware for this matter.
We have referred your technical query to the relevant department to assist with clearing an error message displayed.
Please provide us with the feedback if the error persists within 48 hours.
Kind regards
Dinah
Best regards,
Dear Alan
Thank you for making us aware for this matter.
We have referred your technical query to the relevant department to assist with clearing an error message displayed.
Please provide us with the feedback if the error persists within 48 hours.
Kind regards
Dinah
Best regards,
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