Cannot downgrade unless you call them on your payment date . . . what the?

<p>Called their Durban call centre to downgrade my package. The lady said I can upgrade my service at any time but that I cannot cancel my service or downgrade unless I call them on my payment date. In other words, you actually need to call them on exactly some arbitrary date in order to downgrade. They won't even take the downgrade order in advance and action it later!</p> <p>This is so obviously just a bulldusting ploy to force subscribers to stay with them when Netflix is giving so much more for so much less.</p> <p>Since I don't have a contract with DSTV and refuse debit orders as a general rule . . . I'll just "cancel" the service with non payment. Would have kept a client at a lower rate - now losing one totally.</p>