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gerard H
1 reviews | Active since Mar 2009
21 Nov 2017, 17:35
Cannot downgrade on website
I wanted to downgrade to Select 2 package that I was on beginning of month. There is no Select 2 package on the website which means I had to contact the call centre to ask to be downgraded. More money wasted on a phone call.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Nov 2017, 08:33Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Nov 2017, 08:33
Official
Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Nov 2017, 12:04
Good day Gerard
Please be informed that we no longer offer the DStv Select 2 package. It is only available to customers who're still subscribed to it.
Unfortunately, you are required to contact our call centre, send us an email or contact us on our Social Media platform to downgrade back to the DStv Select 2 package.
Our records show that the Premium package will be downgraded back to DStv Select 2 on 24 November 2017.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Nov 2017, 12:04
Official
Good day Gerard
Please be informed that we no longer offer the DStv Select 2 package. It is only available to customers who're still subscribed to it.
Unfortunately, you are required to contact our call centre, send us an email or contact us on our Social Media platform to downgrade back to the DStv Select 2 package.
Our records show that the Premium package will be downgraded back to DStv Select 2 on 24 November 2017.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,