SG
Sumeshen G
1 reviews | Active since Dec 2010
03 Feb 2015, 10:02
Cannot Downgrade
I tried downgrading my account yesterday (02/02/2015) via your self service facility and I received and error. After speaking to your call centre agent, I was advise that I am a\ day too late"";as I am very frustrated in dealing with Multichoice and your services.<br> <br> """
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DStv (MultiChoice)'s replyOfficial
03 Feb 2015, 14:16Hello Govender4,
Reference is made to our telephonic conversation in regards to the upgrade downgrade option of service.
We confirm that the information you received from our consultants is correct, however we have managed to downgrade your service as requested.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
Reference is made to our telephonic conversation in regards to the upgrade downgrade option of service.
We confirm that the information you received from our consultants is correct, however we have managed to downgrade your service as requested.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Feb 2015, 14:16
Official
Hello Govender4,
Reference is made to our telephonic conversation in regards to the upgrade downgrade option of service.
We confirm that the information you received from our consultants is correct, however we have managed to downgrade your service as requested.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
Reference is made to our telephonic conversation in regards to the upgrade downgrade option of service.
We confirm that the information you received from our consultants is correct, however we have managed to downgrade your service as requested.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
Best regards,