SH
Shaun H
1 reviews | Active since Jun 2012
02 Mar 2015, 13:46
Cannot downgrade
I have tried today to downgrade my package through the call center without success. I am told that we can only downgrade at the end of each months which means they are trying to force me to stay on the higher package.<br> As a customer we should be allowed to decide when we wish to downgrade or upgrade.<br> I have already paid for the lower package for March but will now be disconnected unless i pay the amount for the higher package for March.<br> This is unacceptable and Multichoice will be losing out on my subscription for the month???
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DStv (MultiChoice)'s replyOfficial
02 Mar 2015, 14:41Hello Haskins1,
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Mar 2015, 14:41
Official
Hello Haskins1,
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,