1 reviews | Active since Mar 2009
Cannot change debit order details for months
<p>I have requested numerous times for the debit order details to be changed and till today this has not been done. The call centre agents are extremely rude and provide no friendly support. Excuses are always given and I get told that they cannot answer why the system doesnt update the profile, yet no escalations are done. I have spoken t Connie, Wandile and Nonkulolko who was very rude who put me on hold for 10mins when I asked to speak to a manager. Thobeka the manager was the 1st person to tell me that they need a bank statement and copy of ID to change the banking details. DSTV doesnt even give pensioner rates to pensioners, what bad product offerings for such high prices even thought they have continious repeats!</p>
Dear Yashika
We are acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Yashika
We are acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Yashika
Apologies for the inconvenience this has caused.
As part of the procedure, we need to adhere and verify your banking details before the debit order can be processed. For this reason, we will need your identity copy, authority to debit form and the latest bank statement (bank stamped) to process your debit order request.
Please find this link where you can download the required form : http://cdn.dstv.com/selfservice/documentation/2012-07-09_authority_debit_order_form.pdf
Further please send the documents to ***. You will then receive a case reference number which we will need to trace your documents and process your debit order details.
Regards
Elna
Dear Yashika
Apologies for the inconvenience this has caused.
As part of the procedure, we need to adhere and verify your banking details before the debit order can be processed. For this reason, we will need your identity copy, authority to debit form and the latest bank statement (bank stamped) to process your debit order request.
Please find this link where you can download the required form : http://cdn.dstv.com/selfservice/documentation/2012-07-09_authority_debit_order_form.pdf
Further please send the documents to ***. You will then receive a case reference number which we will need to trace your documents and process your debit order details.
Regards
Elna