cannot change banking details

Item: DStv (MultiChoice)
Rating: 2
Author: tlou M

I have contacted Multichoice on several ocaasion to chnage my banking details but this seems like a very difficult job for them. now i get an sms a day before the deduction to tell me that they could not switch to my new account. i don't have time to be going to pay for this that's why i opted for the debit order. if someone can just call and fix this mess.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

14 Jan 2016, 15:49

Hello octovia,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply14 Jan 2016, 15:49

Official