MP
Mike P
1 reviews | Active since Jul 2020
08 Mar 2022, 07:54
Cannot cancel subscription - Debit order still processed
I cancelled my DSTV subscription on-line during February (several times!!!) only to get an SMS at the end of the month informing me that my subscription will be deducted by debit order on 7 March. I immediately called the service line in Gauteng and after 25 minutes on hold spoke to an operator. After explaining my issue, she assured me that my subscription has been cancelled and will not be processed. LO and Behold... I get a bank notification that the subscription has been processed. Multichoice.... this is unacceptable. Please process my refund immediately!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Mar 2022, 08:05Hi Mike ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Mar 2022, 08:05
Official
Hi Mike ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Mar 2022, 22:23Hi Mike ,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We have captured a refund journal for the credit on the account and escalated for processing for the amount to paid to your account in the next 48 to 72 hours.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We have captured a refund journal for the credit on the account and escalated for processing for the amount to paid to your account in the next 48 to 72 hours.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Mar 2022, 22:23
Official
Hi Mike ,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We have captured a refund journal for the credit on the account and escalated for processing for the amount to paid to your account in the next 48 to 72 hours.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We have captured a refund journal for the credit on the account and escalated for processing for the amount to paid to your account in the next 48 to 72 hours.
Kind regards,
DStv: Hello Peter Team
Best regards,