Cannot Cancel Subscription
<p>Our DSTV is in my wife's name. She has been trying, unsuccessfully, to cancel our DSTV for the last 2 months. We took out the 24 month contract with the Explorer Decoder at a fixed price. DSTV tells us the contract is up, that we can, then we can't, then a different story over and over and over. Why can there not be one answer.</p> <p> </p> <p>It is almost as if they are in fear of losing a subscriber and spin garble in an attempt to pocket another month. </p> <p> </p> <p>If no resolve is found, we will cancel the debit order. </p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Jul 2016, 11:41Dear Jonathan Jeromé Greyvenstein
Please note that we are looking into your query.
We will provide you with feedback as soon as possible.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply13 Jul 2016, 11:41
Official
Dear Jonathan Jeromé Greyvenstein
Please note that we are looking into your query.
We will provide you with feedback as soon as possible.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Jul 2016, 12:12Dear Jonathan Jeromé Greyvenstein
We have referred your enquiry to our PriceLock department for urgent assistance they will contact you directly as soon as possible.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply13 Jul 2016, 12:12
Official
Dear Jonathan Jeromé Greyvenstein
We have referred your enquiry to our PriceLock department for urgent assistance they will contact you directly as soon as possible.
Regards
Elna
Best regards,
's updateReviewer Update
13 Jul 2016, 12:58Hi, this has been done before as well, I recall. But thank you.
My number is *** if you cannot get hold of my wife. She can't take calls between 08:00 & 5:30pm.
Jonathan
's update13 Jul 2016, 12:58
Reviewer Update
Hi, this has been done before as well, I recall. But thank you.
My number is *** if you cannot get hold of my wife. She can't take calls between 08:00 & 5:30pm.
Jonathan