FC
Freek C
1 reviews | Active since Jan 2011
26 Mar 2015, 16:39
Cannot book Box Office Movies
I keep receiving messages that I need to make payment into my Box Office Account....since when!!!. I get debited for it together with my DSTV account since forever. I phoned the Call Centre twice with the problem, and each time I spend about 30 min on the line trying to explain and then get send to different departments. I still do not have a resolve. Can someone who knows what's going on please help!! This has been going on for more than a month now, and to top it all the Call Centre agents gets ****y with me. I am in the Northern Cape with the nearest branch 480km away, I cannot just pop into a branch.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Mar 2015, 12:45Hello Freekcon,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have rectified the problem on your account. You may now rent movies using your debit order as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To activate your service you may use any of the different options below:
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have rectified the problem on your account. You may now rent movies using your debit order as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To activate your service you may use any of the different options below:
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
DStv (MultiChoice)'s reply27 Mar 2015, 12:45
Official
Hello Freekcon,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have rectified the problem on your account. You may now rent movies using your debit order as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To activate your service you may use any of the different options below:
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that we have rectified the problem on your account. You may now rent movies using your debit order as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To activate your service you may use any of the different options below:
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert