cannot assist with upgrades

I upgraded from an acces package to a family package and lost all my access channels,I called in on numerous occassions and to my disgust I wasted airtime to the value of R150 and still no satisfied with the end result as neither the call center agents nor a supervisor was able to assist me.Hence I am found posting on hello peter as I was not taken serious as a consumer and this is my platform to get noticed and taken serious.DSTV is very quick to suspend accounts and not so prompt when it comes to assisting people with their concerns raised.I want this sorted out asap and if not I will then formally claim my airtime that I have wasted calling into an incompetant call center and speaking to agents and supervisors that were unable to assist me with my request.