DB
David B
1 reviews | Active since Nov 2012
17 Mar 2015, 13:15
Cannot activate extra view
On Thursday 12 March 2015 we upgrade our HD PVR to the EXPLORA (R799 DSTV PREMIUM PACKAGE DEAL).<br> An fully new installation ( Dish ,cables, Quad core LNB etc.) was done by Air-Sat which is one of your approved installers.<br> It has been 5 days and we are still not able to get your system to get our dual view decoder to be coupled up to recognise the Explora as the primary decoder.<br> I have also been you your service centre in Randburg with both of the decoders where I was told that Multi-Choice has got a problem on their system<br> On my account the problem fault has been escalated but we don't seem to get any feedback from Multi-Choice regarding the problem.<br> Yesterday I sent a mail to your enquiry desk but that also does not seem to help. Your case number is: ***<br> Your urgent assistance regarding this extra view error will be appreciated<br>
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DStv (MultiChoice)'s replyOfficial
17 Mar 2015, 16:50Hello David Ballabio,
Please be advised that we are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please be advised that we are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply17 Mar 2015, 16:50
Official
Hello David Ballabio,
Please be advised that we are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please be advised that we are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,