jL
johannes L
1 reviews | Active since Mar 2013
04 Mar 2016, 18:51
CANNOT ACCESS CHANNELS
I call contact center TUES OR WED unfortunately my R20-R30 GOT finished before i could speak to an agent so i send e-mail which was responded by promise they will contact me to fix the problem.As we speak they have never returned back to me.My REF ***9 .BUT to remain you to pay they send so many sms's it seems they don't care about customer services they are after money.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Mar 2016, 18:27Hello tupak,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to your account, services are active,if you are experiencing any technical errors showing, please kindly sms the error and number plus the 1st ten digits of your smart card on the bar code and sent it to 32472 or dstv.com website, you don't have to be registered with the website to clear error codes, but if the problem persists and you cannot call in, please kindly bring your decoder to be tested at any dstv walk in center or agency.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to your account, services are active,if you are experiencing any technical errors showing, please kindly sms the error and number plus the 1st ten digits of your smart card on the bar code and sent it to 32472 or dstv.com website, you don't have to be registered with the website to clear error codes, but if the problem persists and you cannot call in, please kindly bring your decoder to be tested at any dstv walk in center or agency.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Best regards,
DStv (MultiChoice)'s reply06 Mar 2016, 18:27
Official
Hello tupak,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to your account, services are active,if you are experiencing any technical errors showing, please kindly sms the error and number plus the 1st ten digits of your smart card on the bar code and sent it to 32472 or dstv.com website, you don't have to be registered with the website to clear error codes, but if the problem persists and you cannot call in, please kindly bring your decoder to be tested at any dstv walk in center or agency.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to your account, services are active,if you are experiencing any technical errors showing, please kindly sms the error and number plus the 1st ten digits of your smart card on the bar code and sent it to 32472 or dstv.com website, you don't have to be registered with the website to clear error codes, but if the problem persists and you cannot call in, please kindly bring your decoder to be tested at any dstv walk in center or agency.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Best regards,