1 reviews | Active since Apr 2017
Cancelling Insurance since 2016 and still not cancelled
<p>I contacted Multichoice in November 2016 cancelling the insurance on the decoder as I had cancelled my subscribtion - December 2016 premium went off I called again the gentleman confirmed it would now be cancelled - January, February, March premiums still continue to be deducted from my account. I emailed ********** 9 days ago they promise to respond in 48 hours - to date no response or acknowledgement of my emailing demanding they stop deducting payments and refund me. 3 days ago I followed up with another email and to date still no response. I think it is absolutely disgusting and Multichoice can keep the premiums and I will stop the debit order with my bank. To DSTV I dont expect a response as that seems to be the MO - dont respond and keep debting - kinda smacks of theft.</p>
Dear Jolene
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Jolene
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good day Jolene du Plessis
Apologies for the inconvenience this has caused. We have tried contacting you to no avail. We confirm that the insurance has been cancelled on your account. We have adjusted and credited the account accordingly.
Warm regards
Girly
Good day Jolene du Plessis
Apologies for the inconvenience this has caused. We have tried contacting you to no avail. We confirm that the insurance has been cancelled on your account. We have adjusted and credited the account accordingly.
Warm regards
Girly
Thank you Girly
appreciate your response and confirmationn.
I will change my rating.
Thank you Girly
appreciate your response and confirmationn.
I will change my rating.
You're welcome Jolene. Feel free to contact us in future , should you need help.
Regards
Girly
You're welcome Jolene. Feel free to contact us in future , should you need help.
Regards
Girly
