JP
Jolene P

1 reviews | Active since Apr 2017

13 Apr 2017, 07:12

Cancelling Insurance since 2016 and still not cancelled

<p>I contacted Multichoice in November 2016 cancelling the insurance on the decoder as I had cancelled my subscribtion - December 2016 premium went off I called again the gentleman confirmed it would now be cancelled - January, February, March premiums still continue to be deducted from my account. I emailed ********** 9 days ago they promise to respond in 48 hours - to date no response or acknowledgement of my emailing demanding they stop deducting payments and refund me. 3 days ago I followed up with another email and to date still no response. I think it is absolutely disgusting and Multichoice can keep the premiums and I will stop the debit order with my bank. To DSTV I dont expect a response as that seems to be the MO - dont respond and keep debting - kinda smacks of theft.</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Apr 2017, 09:08
Official

Dear Jolene

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Apr 2017, 11:33
Official

Good day Jolene du Plessis

Apologies for the inconvenience this has caused. We have tried contacting you to no avail. We confirm that the insurance has been cancelled on your account. We have adjusted and credited the account accordingly.

Warm regards

Girly

JP
Jolene P's update13 Apr 2017, 13:07
Reviewer Update

Thank you Girly

appreciate your response and confirmationn.

I will change my rating.

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Apr 2017, 14:58
Official

You're welcome Jolene. Feel free to contact us in future , should you need help.

Regards

Girly