TN
Theagan N
1 reviews | Active since Oct 2014
03 May 2017, 07:40
Cancelling DSTV Subscription
<p>I have tried cancelling my DSTV subscription after the Price lock plan expired. I was told it was cancelled by a call centre staff member by the name of Clarissa, yet I am still being debited. Calling DSTV again is fruitless as all I'm being told is that the price lock team has to cancel the subscription with no way of contacting them directly!!!!!!!!!!!!Please help.</p>
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
03 May 2017, 08:14Dear Theagan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 May 2017, 08:14
Official
Dear Theagan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 May 2017, 09:30Good day Theagan
Thank you for taking your time to contact us.
Your query has been referred to the Price Lock team for further assistance. Kindly expect a call on your mobile cell phone number.
If you require any further assistance, please feel free to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply03 May 2017, 09:30
Official
Good day Theagan
Thank you for taking your time to contact us.
Your query has been referred to the Price Lock team for further assistance. Kindly expect a call on your mobile cell phone number.
If you require any further assistance, please feel free to contact us.
Kind regards
Dinah
Best regards,
TN
Theagan N's updateReviewer Update
04 May 2017, 12:15To date I have not been contacted by your Price Lock team. How does one go about contacting this team?
TN
Theagan N's update04 May 2017, 12:15
Reviewer Update
To date I have not been contacted by your Price Lock team. How does one go about contacting this team?
DStv (MultiChoice)'s replyOfficial
05 May 2017, 12:27Dear Theagan
Please accept our apology for the delayed response in this regard.
Your feedback has been forwarded to the Price Lock team to contact you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 May 2017, 12:27
Official
Dear Theagan
Please accept our apology for the delayed response in this regard.
Your feedback has been forwarded to the Price Lock team to contact you.
Kind regards
Dinah
Best regards,
TN
Theagan N's updateReviewer Update
05 May 2017, 12:40Sorry Dinah, but you response looks like a copy and paste. You are again forwarding my complaint to the very same team I'm complaining about not contacting me in the first place??? This team must be the most pathetic department in Multichoice..have a look on hellopeter, tarnishing DSTV's name yet nothing is done about their incompetence.
TN
Theagan N's update05 May 2017, 12:40
Reviewer Update
Sorry Dinah, but you response looks like a copy and paste. You are again forwarding my complaint to the very same team I'm complaining about not contacting me in the first place??? This team must be the most pathetic department in Multichoice..have a look on hellopeter, tarnishing DSTV's name yet nothing is done about their incompetence.