NP
Naresh P

1 reviews | Active since Jun 2015

27 Jun 2015, 11:46

Cancelled viewing every 2nd day after payment made

I have had my subscription paid by debit order every month. This month that they kept cancelling the viewing and when we called in after waiting for 20 to 30 minutes on phone line we first get told that the account is in arrears. They then check on the debit order and would reinstate the service. Most frustrating thing was that we have to call in every second day, cause they would just decide to switch off the service until we call in again. This happened whole month, every second day, and they don't give a damn when we miss some of the programs, that we paid for. <br> They don't want to credit my account for days that we could not view, but if they happen to give you one day over the amount you have paid for, they will just deduct the money from your account or hand your account over for collection. They have no customer ethics or ways to handle customers. I have cancelled my subscription end of this month and will not subscribe to them again nor will I recommend my family and friends. Disgusted customer

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jun 2015, 10:17
Official
Hello Naresh***62,

We would like to sincerely apologise for the delay and any inconvenience caused.

We tried to contract you on your mobile number on your account, however your calls goes straight to voice messages. Please refer to your personal e-mail address for further assistance.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta