1 reviews | Active since Dec 2017
Cancelled subscription 3 years ago, now asking for amount owing just over R100???
I have cancelled and suspended my multichoice account 3 years ago due to the fact that I had seperated from my husband and moved out. I could not afford to keep the dstv's active as I was financially in trouble.
I called the accounts/billing department who then at the time told me that I could cancell and suspend the account as I was up to date and didnt owe them anything. If I ever wanted to use dstv again, I could just call and they would activate it again. This was all done telephonically. Now whether their staff didn't know the correct procedure to follow or didnt make notes or do the correct things on their system is not my problem. I did what was asked from me at the time which was just telepathically and for the past 3 years I haven't heard a word from multi-choice.
Now I have someone who is harassing me trying to collect an amount of +-R150-R160 for who knows what claiming that I owe multi-choice this money. Come on Multi-choice, cut your losses here, I am not going to pay that amount because I followed the procedure which was stipulated when I called in and only now 2 years down the line, you are trying to get me to pay monies owing to you.
You are paying debt collectors triple the money you think I owe you, to collect just over R150, from me..... Please just cut your losses there, I dont owe you anything and I will not pay because I did what was told to me. I will never use or watch dstv again and then you wonder why you are loosing so many customers. Just look at all the complaints laid here on Hello Peter?????
Please stop harassing me as I am not liable for any monies you think I owe. Go back to your phone recordings (multichoice mentions all telephone calls are recorded), and check where I cancelled my subscription on the phone...
Dear Zelna Johnson
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Zelna Johnson
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
