KG
KUMARIE G
1 reviews | Active since Jul 2013
06 May 2015, 21:28
Cancelled subscription 2 months ago but still bein
multichoice are *******s. i have phoned them two months ago and asked for my dstv to be cancelled reason being is my screen is blank. i am still being billed and numerous attempts to get my services discountinued and my money refunded have fallen on deaf ears. they have a bunch of idiots working in the call centres.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 May 2015, 10:34Hello jadine,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your service has been disconnected as requested.
Your account is currently reflecting a credit balance that will be refunded to your bank as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your service has been disconnected as requested.
Your account is currently reflecting a credit balance that will be refunded to your bank as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply10 May 2015, 10:34
Official
Hello jadine,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your service has been disconnected as requested.
Your account is currently reflecting a credit balance that will be refunded to your bank as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records your service has been disconnected as requested.
Your account is currently reflecting a credit balance that will be refunded to your bank as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert