LW
Lea W
1 reviews | Active since Apr 2015
20 Apr 2015, 06:48
Cancelled services but still take your money
I have cancelled my DSTV subscription on the correct time and date as advice by dstv. Just to find out my debit order went off. I phoned on 2 april ref nr *** and 15 april ***. I was promised my money back but still have not seen a sent. If you dear to pay late you get charges with admin fess and interest wonder if i will ever seen any compensation for all my trouble and cost incur just to get MY MONEY BACK
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DStv (MultiChoice)'s replyOfficial
20 Apr 2015, 12:15Hello Ablw116,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that your refund cheque has been captured and approved. Your refund will be deposited into your bank account before end of business Tuesday.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that your refund cheque has been captured and approved. Your refund will be deposited into your bank account before end of business Tuesday.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply20 Apr 2015, 12:15
Official
Hello Ablw116,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that your refund cheque has been captured and approved. Your refund will be deposited into your bank account before end of business Tuesday.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that your refund cheque has been captured and approved. Your refund will be deposited into your bank account before end of business Tuesday.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert