1 reviews | Active since Mar 2009
Cancelled service still get billed
so i called on the 30th of july to cancel everything with multichoice... as i do not wish to use the service ever again. get confirmation it was cancelled. informed that my services would no longer work on 1 aug. on sunday i noticed that dstv was still working and that a debit order had gone through for dstv. when i called on Monday i was told \it is a system error"and it would be fixed. however i still do not have my money back. this is theft. i will not wait 14 days and i do not have time to go to a bank to reverse a debit. you took my money without permission. i want it back. and i want it with interest. as this is your mistake not mine. i want it by close of business today or i will be laying ******** charges against you."""
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our records indicate that the debit order was reversed on the 10-08-2015, Please refer to your personal email for statement.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com.
Regards
Elna
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our records indicate that the debit order was reversed on the 10-08-2015, Please refer to your personal email for statement.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com.
Regards
Elna