1 reviews | Active since Oct 2015
Cancelled dstv account
As a loyal paying dstv customer of many years you were all too happy to let me walk away and cancel my account... After 3 days and literally hours of my own airtime in calls to call centre workers and supervisors I was met only with ineffective non-action and arrogance. I returned home from 2 weeks overseas with an error message that my account was in arrears. I had recently set up a debit order but my account was debited for less than my pvr subscription. So I paid the balance but nobody has been able to reconnect me after my constant follow-ups (I was promised return calls but no such luck). 3 days later and I am finally told the device is not connected to my account - funny since I have been paying for it for over 2 years. Your error becomes my problem and Sinenhlanhla's arrogance was just too much. So goodbye and I will explore internet viewing options. Some call centre refresher training and a little humility could go a long way. Loyal customers deserve some respect or else they will leave...
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that we have activated your service on the DStv Premium Package as requested.
We have tried to contact you to confirm picture without any success .
Should you still experience and problems, please advise us by making use of any of the contact points below and we will assist you accordingly.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be advised that we have activated your service on the DStv Premium Package as requested.
We have tried to contact you to confirm picture without any success .
Should you still experience and problems, please advise us by making use of any of the contact points below and we will assist you accordingly.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,