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isobel R
1 reviews | Active since Mar 2012
10 Feb 2020, 21:54
Cancelled Debit Order and Subs ...........no response!!!
After having cancelled our DSTV and Debit Order for payment, Multichoice are still removing monthly subs............after nearly 6 months and numerous emails and no response whatsoever!!!! What must be done to make them sit up and take note? We have lived in UK since October and not planning to return to clear this mess up!! DSTV.........PLEASE respond and reply along with a refund of *******ly removed money!!
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Feb 2020, 08:40Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Feb 2020, 08:40
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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isobel R's updateReviewer Update
11 Feb 2020, 11:32Had this person read my complaint fully they would have noted that we now lived in UK and therefor not rreachable by cell phone!! Had they sent email, I would have received.............don't try to pull wool over my eyes!! You have been given all details telephonically months ago by myself and a friend who still lives in SA. How is it that you activated a cancelled Debit Order and are continuing to remove monthly subs from that account? Further action will be taken to reclaim our subs..........I do not like to be **** to, Sir!!!
iR
isobel R's update11 Feb 2020, 11:32
Reviewer Update
Had this person read my complaint fully they would have noted that we now lived in UK and therefor not rreachable by cell phone!! Had they sent email, I would have received.............don't try to pull wool over my eyes!! You have been given all details telephonically months ago by myself and a friend who still lives in SA. How is it that you activated a cancelled Debit Order and are continuing to remove monthly subs from that account? Further action will be taken to reclaim our subs..........I do not like to be **** to, Sir!!!