AS
Alf S

1 reviews | Active since Mar 2009

23 Nov 2017, 18:25

Cancelled contract still being charged for

Back in June I canceled my contract with DSTV and they confirmed in an email that it had been canceled. I have subsiquent to that cancellation received invoices and emails about outstanding amounts for the month of October. In other words canceled in June therefore with one months notice I paid up to end of period July/August and still received billing for October and now they have a debt-collector phoning me daily to get the October payment. BTW I have only used my TV since June to view Netflix occasionally and some you-tube. When I complain either by phone or by email I am assured that matter will be resolved but low and behold I still get phone calls from their debt-collector on a daily basis. About 08:00 tomorrow morning there will probably be another.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Nov 2017, 08:45
Official

Dear Alf

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

AS
Alf S's update24 Nov 2017, 09:35
Reviewer Update
Not the brightest reply I have ever received. Just another way of not solving the problem.
AS
Alf S's update27 Nov 2017, 11:04
Reviewer Update
and when are you going to stop the debt collector/lawyer from phoning me?