Cancelled contract - reactivate 6 months later

Item: DStv (MultiChoice)
Rating: 2
Author: Marius T

Customer Number ***1<br> I terminated Multichoice services at the end of Jan 2015. Today a Multichoice stop order deducted R834.33 from my bank account. When I login my old DSTV account, I found my profile has been reactivated, and a new subscription entered. I request the cancellation of this bogus subscription and a full refund.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 12:21

Hello MarsTheron,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 12:21

Official